UK Delivery Options
Currently we're only offering DPD Tracked delivery for UK candle orders as we've found they offer a better parcel delivery service than Royal Mail. Once you have your dispatch email you should receive your order next business day with a one hour delivery time slot. UK greetings card and car air freshener deliveries are via Royal Mail.
International Shipping Options
International orders ship via DHL Globalmail or DHL Express. Services and prices can be found at checkout. Prices and services are dependent on location and weight. Orders typically ship within 2 business days. Our standard international service generally takes 1-3 weeks. Our Express international service takes 1-3 business days depending on your location.
Customs & Import Duties
Any customs fees or import duties are charged once your parcel reaches its destination country. These charges must be paid by the recipient. We have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country. You may want to contact your local customs office for more information.
Where is my order?
Please check your provided tracking link for delivery info. Please note that orders placed with UK Standard Delivery are untracked. Often when an order is late/missing a delivery attempt has been made and the parcel is either with a neighbour or at your local Royal Mail depot - In either case a Royal Mail missed delivery notification should have been left at the delivery address. We cannot be held responsible for any miss-typed/wrong address and are unfortunately unable to amend an address once an order leaves us. Please allow a few days after estimated delivery time before contacting us as delays aren't uncommon especially at busy times of year.